whirlpool refrigerator dispenser not working

7 Causes of a Whirlpool Fridge Dispenser Not Working Properly

We’ve all been there – you approach your refrigerator for a cold drink, but you find your Whirlpool fridge dispenser not working. It’s a common issue but fear not, this guide is here to help! With a little patience and some basic troubleshooting, you’ll have your dispenser working, so you never have to deal with an empty glass again.

Dealing with a Whirlpool Fridge Dispenser Not Working

Let’s look into the possible causes of your Whirlpool fridge dispenser not working, as well as the solution for each issue to get your dispenser back up and running in no time.

The Control Lock Feature Might be Activated

Did you know about your Whirlpool refrigerator’s Control Lock feature? It helps prevent unintentional dispensing, which can be handy when you have small children or pets. However, if it’s activated, it could be the reason you find your Whirlpool fridge not dispensing ice or water.

To deactivate the Control Lock:

  • Locate the ‘Lock’ button on your fridge’s control panel.
  • Press and hold this button for about three seconds.
  • If the lock icon disappears from the display, your dispenser should be back in action!
  • If the lock icon remains, check your user manual for the directions for your model.

Check Your Water Filter

One of the most common causes of a Whirlpool refrigerator dispenser not working is an issue with the water filter. If it’s not installed correctly, or if it’s clogged, the water may not be dispensing as it should or it can even cause fridge leaks.

  • Firstly, ensure that the filter is seated properly. You can do this by removing it and reinstalling it.
  • Secondly, if the filter hasn’t been replaced for more than six months, it might be time to get a new one.
  • A clogged filter can restrict water flow and negatively impact your dispenser’s function.

whirlpool fridge water dispenser
Image from Whirlpool

Ensure the Water Supply is Turned On

Is your refrigerator connected to a water supply? If it isn’t or if the shutoff valve isn’t fully opened, this could be why your dispenser is not working.

To fix this issue:

  1. Ensure that your fridge is connected to a cold water supply and that the shutoff valve is fully open.
  2. Additionally, make sure that there are no kinks in the water supply line, as these can also reduce water flow.

Water Pressure Issues

Low water pressure can cause problems such as thin ice cubes, low ice production, or your water dispenser not working. If you find your Whirlpool refrigerator water dispenser very slow this is also likely the problem. Ideally, your home’s water pressure should be between 30-120 psi for optimal functioning.

If you are connected to a reverse-osmosis system, be aware that this can also decrease the water pressure in your refrigerator, potentially affecting the performance of your dispenser.

whirlpool refrigerator water dispenser very slow
Image from Whirlpool

Water Line Is Frozen

Here’s another scenario that may lead to your Whirlpool fridge ice maker not working: your refrigerator’s water line passing through the freezer could freeze. If there are any water droplets lingering in the line, they can freeze, blocking or limiting the flow of water to the dispenser. If your refrigerator’s water line is frozen, ensure your freezer’s temperature is maintained between 0-5℉. Temperatures below 0℉ increase the likelihood of freezing the line.

To defrost the water line:

  • Disconnect and remove the refrigerator ice maker from the freezer.
  • Once the line is accessible, aim a hairdryer at it for about 15 minutes, until the ice falls out or water stops dripping.
  • If you defrost the freezer this can also help that the water line.

Door Switch Is Malfunctioning

If your Whirlpool refrigerator isn’t dispensing water or ice after trying these DIY tips, it’s possible the door switch might be faulty. This switch turns off the dispenser when the refrigerator door is open. However, if it malfunctions, the dispenser will stay off even when the door is closed. To diagnose a broken door switch, a technician can test it for continuity with a multimeter. If the switch has no continuity, it needs to be replaced.

Water Dispenser Switch Is Defective

If your refrigerator dispenser control board isn’t responding when you press a button, it’s likely the dispenser switch is defective. This switch sends electrical voltage to the dispenser, activating it when a button is pushed. If the switch is defective, it won’t provide the necessary voltage, and the control board won’t respond.

If the water dispenser switch shows no continuity when tested with a multimeter, it will need professional repair.

Although many of these fixes are simple DIY tasks, sometimes the issue might be more complex. For example, problems such as a faulty dispenser switch or a malfunctioning water inlet valve might require a professional’s expertise.

When in doubt, it’s best to call in the pros! Sloan Appliance Service offers expert refrigerator and ice maker repair services. Our certified technicians can handle all your appliance repair needs and help ensure that your Whirlpool fridge dispenser not working correctly is a thing of the past!

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