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Mission Statement

Sloan Appliance Service is the service provider of choice in the Midlands of South Carolina for all major household appliance repairs. We have been proudly serving customers since 1958.

Our goal is to make a complete repair on the first visit, if possible, but in no longer than 6 business days.

Vision Statement

Sloan Appliance is committed to be the servicer of choice in the Midlands by exceeding customer expectations in service, quality and value.

CORE VALUES

CUSTOMER FOCUS

  • Making our best effort to understand and appreciate the customer’s need in every situation.

HONESTY

  • Communicating honestly and with purpose.
  • Asking clarifying questions if we disagree or do not understand.

INTEGRITY

  • Making only agreements we are willing, able and intend to keep.
  • Looking to the system for correcting, proposing all possible solutions is something is not working.

FRIENDLINESS

  • Always cordial and polite.
  • Laughter, we value laughter.

KNOWLEDGE

  • Knowledge is critical for growth and improvement.

How Sloan Appliance Service wrote its mission statement.

  • “What do we do?”

We provide appliance service repair to all home appliance brands

  • “How do we do it?”

We hire and train top quality technicians.  We provide them with most advanced tools and access to latest technology and information. We provide our technicians with vans stocked with over $5,000 in parts.  And we stock a warehouse with over $100,000 in parts for faster service.

  • “Whom do we do it for?” —

We are serving people with appliance repair needs in the Midlands of South Carolina: Chapin, Batesburg-Leesville, Blair, Blythewood, Camden, Cayce, Columbia, Eastover, Elgin, Forest Acres, Gaston, Hopkins, Irmo, Jenkinsville, Lexington, Little Mountain, Lugoff, Monetta, Neeses, Newberry, North, Orangeburg, Pelion, Pomaria, Prosperity, Rembert, Ridgeway, Salley, Springfield, St. Matthews, Swansea, Wagener, Wedgewood, West Columbia, and Winnsboro and Aiken County.

  • “What value are we bringing?”

—Making our best effort to understand and appreciate the customer’s need in every situation.

HONESTY __Communicating honestly and with purpose.  Asking clarifying questions if we disagree or do not understand.

INTEGRITY  __ Making only agreements we are willing, able and intend to keep.  Looking to the system for correcting, proposing all possible solutions is something is not working.

FRIENDLINESS  __ Always cordial and polite.  Laughter, we value laughter.

KNOWLEDGE  __ Knowledge is critical for growth and improvement.