whirlpool stovetop recall

What You Should Know About the Whirlpool Cooktop Recall

August 28, 2019: Whirlpool Corporation has issued a safety recall for 26,300 glass cooktops in accordance with the US Consumer Product Safety Commission. If you’ve noticed your stovetop turns on by itself, read on to find out more on the Whirlpool cooktop recall.

Information on the Whirlpool Cooktop Recall

What Caused the Recall?

Due to an unforeseen malfunction, glass cooktops under the recall have the potential to turn on by themselves. Since this problem poses a fire hazard, a Whirlpool stovetop recall was issued for specific Whirlpool, KitchenAid, and JennAir glass cooktops with touch controls.

There have been 133 reports of glass cooktop burners turning on by themselves. Only 14 cases resulted in heat damage and two reports of minor burn injuries. In order o prevent further safety risks, consumers are encouraged to contact Whirlpool Corporation as soon as possible.

Cooktops Included in the Recall

About 26,300 Whirlpool, KitchenAid, and JennAir cooktops sold in the United States are potentially affected by this problem. If you purchased your unit from Home Depot, Lowes, Best Buy, or other appliance retailers between March 2017 and August 2019, your cooktop might qualify for the recall.

You can identify if your unit is part of the 2019 Whirlpool cooktop recall with the model number. Contact Whirlpool if your model number is listed below:

  • JEC4536HS
  • JEC4424HB
  • JEC4430HB
  • JEC4536HB
  • JED4430GB
  • JED4430GS
  • JED4536GB
  • JED4536GS
  • JEC4430HS
  • KCES950HSS
  • KCES956HSS
  • KCES950HBL
  • KCES956HBL
  • WCE97US0HS
  • WCE97US6HS
  • WCE97US0HB
  • WCE97US6HB

How to Report Your Recalled Cooktop

If you think your glass cooktop is affected by the recall, contact Whirlpool immediately. The manufacturer will replace units that qualify at no cost to you.

Submit Recall Online
For your convenience, you can check the status of your cooktop model here. Instructions to locate the model and serial number are included.

Call Whirlpool’s Toll-Free Line:
(888) 900-7897
Monday – Friday
8 am – 8 pm

If you’re having issues with your cooktop that is not part of the recall, call Sloan Appliance Service to schedule a cooktop repair appointment.

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