Most of us don’t realize how much we use a refrigerator ice maker until a malfunction leaves every beverage lukewarm. Why is my Samsung ice maker not working? The wrong freezer temperature may be hampering ice production. Use these common causes to troubleshoot a Samsung ice maker not making ice.

Samsung Ice Maker Not Working? Stay Chilled With These Troubleshooting Tips

In most cases, a Samsung ice maker not working can be solved with a simple adjustment or DIY fix. The following reasons can help pinpoint the problem and the right solution.

Check the Freezer Temperature

If your Samsung ice maker keeps freezing up or makes small batches with smaller cubes, check your freezer temperature. If the freezer is too cold, ice maker components may freeze or not function properly. If the temperature is too high, you’ll find that the refrigerator freezer is warm. This prevents ice from staying frozen or results in smaller, misshapen cubes.

While the recommended Samsung freezer temperature varies by model, keeping the freezer set between -2-0℉ is ideal for ice production.

Samsung ice maker not making ice

Image Courtesy of Samsung

Make Sure the Ice Maker Is On

Is your Samsung refrigerator ice maker not dumping ice? It’s possible the ice maker was mistakenly turned off. On refrigerators with an external ice dispenser, there is an ICE ON and ICE OFF button. The ICE ON button illuminates when the ice maker is on, while the ICE OFF button will illuminate if it’s off. 

Make sure the ICE ON button is illuminated. If it’s not, press and hold the ICE ON button for 3 seconds to turn on the ice maker.

Reset the Ice Maker

Sometimes, a Samsung ice maker not working properly requires a reset to resume ice production. Refer to your user manual for the exact steps to reset the ice maker on your model refrigerator. 

Performing a Samsung ice maker reset generally includes the following steps:

  • Remove the ice bucket.
  • Locate the test button on the side or bottom of the ice maker.
  • Press and hold the button until you hear a chiming sound.
  • Replace the ice bucket to see if ice production resumes.

Change the Water Filter

If you find your Samsung ice maker not filling with water you may need to change the water filter. When the filter becomes clogged with contaminants, it can restrict the flow of water to the ice maker, limiting ice production. You may also find that ice tastes and smells bad from these unfiltered impurities. Changing the filter every 6 months can prevent clogs that hamper ice production.

Water flow to the ice maker can also be restricted if the filter was improperly installed or replaced by a non-OEM filter. Refer to your user manual to confirm the installation instructions for your model filter and always use a Samsung-recommended brand.

Samsung refrigerator ice maker not dumping ice

Image Courtesy of Samsung

Confirm Adequate Water Pressure

Your ice maker requires adequate water pressure to properly make ice. If you still find your Samsung ice maker not working after the above troubleshooting tips, you may need to test the water pressure.

Here’s how to test your refrigerator’s water pressure:

  • For refrigerators with an external water dispenser: Dispense water into a measuring cup for 6 seconds. If you have at least ¾ of a cup of water, the pressure is adequate.
  • For refrigerators without an external dispenser: Turn off the water supply and disconnect the water line. Dispense water from the line directly into the measuring cup for 6 seconds.

If less than ¾ of a cup of water is dispensed, there likely isn’t enough water pressure for ice production. You may need to consult a plumber if you’re unable to increase the water pressure from your home’s water supply.

Don’t let a Samsung ice maker not working leave you longing for cooler refreshment. Call the experts at Sloan Appliance Service for a fast and reliable repair!